We absolutely guarantee that the sample or decant of perfume you purchase from Scent Split is the genuine, authentic perfume taken from the manufacturer’s bottle and decanted by hand. We unfortunately cannot guarantee that you will like it, you may even hate it. Therefore, once you have opened the product and used it, it cannot be returned for a refund.
We carefully wrap all packages so your purchase will arrive safely. Sometimes the Post Office seems to let gorillas in to jump up and down on the package. If you get our package and the bottle has broken or leaked, please snap a photo and e-mail the photo and order number to us with a note stating which bottles were damaged. Upon receipt of the photo(s), we will send a replacement package for the damaged items.
We ask that you please inspect your package upon receipt and notify us within five days if there is a problem.