Frequently Asked Questions

Yes, you will receive a brand new, unopened retail bottle of the fragrance, exactly as it comes from the brand—complete with original packaging and presentation.

A back-ordered item refers to a product that is temporarily out of stock and not available for immediate shipment. When a customer orders a back-ordered item, the entire order will be placed on hold until the product becomes available. Back-ordered items typically restock within 3 to 14 days, but this can vary. If you’d like an estimated restock or shipping time, feel free to contact us at support@scentsplit.com.

If an order contains a back-ordered or sold out product, we will not ship the order until the missing products are back in stock. This ensures that the customer receives a complete order.

Shipping insurance is an optional service offered by the shipping carrier that provides protection for the customer's order in the event of loss, or damage during transit. This insurance protects the customer's investment in their purchase and offers peace of mind that their order will be delivered safely and securely. The customer may choose to purchase shipping insurance at an additional cost during the checkout process.

The order processing time refers to the time between when an order is placed and when it is fulfilled by the business.

Typically, shipping and handling time takes 1-2 business days, but it may take 3-4 business days during busy times. You will receive a shipping confirmation with tracking information once your order has been prepared.

A business day refers to a day that is considered a working day, typically Monday through Friday, excluding weekends and holidays. It may be different from calendar days.

In most cases, the carrier returns the package to the shipper when the address is not complete. When we receive a returned package, we will contact you within 1-3 business days and ask you to update the shipping address to ship it again.

We take full responsibility for ensuring your order arrives safely and in good condition. If, for any reason, your product arrives defective or damaged, please contact us immediately. We will make arrangements to rectify the situation and ensure that you are satisfied with your purchase. Please notify us of any defect within 5 business days of receiving your order, as claims outside this window may no longer be valid for replacement.

We are proud to ship all of our products from Houston, Texas in the United States. 

All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

We accept All major credit cards (VISA, MasterCard, American Express, Discover) Amazon Pay and Afterpay  . Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Yes, within 30 days of delivery but only for unopened items. We do not accept returns on any sample or decant once the outer packaging has been opened. Retail bottles may be returned if completely unopened and in original condition. International orders are not eligible for return. For full details, please see our Return Policy.

The only way to change your order is to contact our support team as soon as possible.

Once your order has been transferred to our shipping department, we’re no longer able to make changes. You’ll know it has entered shipping when you receive a tracking number—at that point, the order is already being prepared for dispatch.

You’ll receive hand-decanted samples taken directly from 100% authentic retail bottles. Each sample is carefully transferred into a smaller bottle—1ml sizes come with a dabber, while 2ml, 5ml, and 9ml sizes include a spray atomizer for convenient testing. All samples are freshly prepared upon order and labeled with the fragrance name, brand, and size.

No, the 1 ml sample does not come with a sprayer. However, 2 ml, 5 ml, and 9 ml sizes have sprayers included.

Only our 5ml and 9ml spray bottles come with caps. The 1ml is a dabber via, and the 2ml is a spray vial that does not come with a separate cap.