Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org.
You will receive hand-decanted samples decanted from 100% authentic bottles into smaller sample size bottles.
No, the 1 ml sample does not come with a sprayer. However, 2 ml, 5 ml, and 9 ml sizes have sprayers included.
Our 2ml samples do not come with caps.
Yes, you will receive a brand new retail bottle of the fragrance, which is the same as what you would receive directly from the brand.
A back-ordered item refers to a product that is temporarily out of stock and not available for immediate shipment. When a customer orders a back-ordered item, the order will be placed on hold until the product becomes available. The customer will be notified of the expected availability date and may choose to wait for the item or cancel the order.
If an order contains a back-ordered or sold out product, we will not ship the order until the missing products are back in stock. This ensures that the customer receives a complete order.
Shipping insurance is an optional service offered by the shipping carrier that provides protection for the customer's order in the event of loss, or damage during transit. This insurance protects the customer's investment in their purchase and offers peace of mind that their order will be delivered safely and securely. The customer may choose to purchase shipping insurance at an additional cost during the checkout process.
Absolutely, you can opt out of shipping insurance. After entering your shipping details, proceed to the shipping page. There you'll see an option to 'Turn off Shipping Protection' right above the choice of shipping methods. Simply uncheck this box to remove the protection from your order, and you're all set to go to the payment details page without adding shipping insurance.
The order processing time refers to the time between when an order is placed and when it is fulfilled by the business.
Typically, shipping and handling time takes 1-2 business days, but it may take 3-4 business days during busy times. You will receive a shipping confirmation with tracking information once your order has been prepared.
A business day refers to a day that is considered a working day, typically Monday through Friday, excluding weekends and holidays. It may be different from calendar days.
In most cases, the carrier returns the package to the shipper when the address is not complete. When we receive a returned package, we will contact you within 1-3 business days and ask you to update the shipping address to ship it again.
We guarantee that your order arrives safely and in good condition. If, for any reason, your product arrives defective or damaged, please contact us immediately. We will make arrangements to rectify the situation and ensure that you are satisfied with your purchase. Please notify us of any defect within 7 calender days of receiving your order, as claims outside this window may no longer be valid for replacement.
We are proud to ship all of our products from Houston, Texas in the United States.
Please note that while we ship all items within one business day of sending the tracking email, USPS tracking may not be consistent in updating in-transit packages. Only the delivery scan is mandatory and will update once your package is delivered. Please be assured that your item has been shipped and is on its way. However, tracking information may take a few days to update, especially if your package is in transit between facilities. If you have any concerns, please contact our customer support team for further assistance.
All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
We accept All major credit cards (VISA, MasterCard, American Express, Discover) Amazon Pay and Afterpay . Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Returns & Order Changes
For domestic orders, returns are accepted only if the product is 'unopened'. This means that the original packaging must be intact and unbroken, and no items within the package have been removed or used. If the outer packaging or box has been opened, then unfortunately, we cannot accept the return. Please note that we do not accept returns for international orders.
The best way to change your order is to contact our support. If an order is moved to the shipping department, we won't be able to make any changes to your order.