We absolutely guarantee that the sample or decant of perfume you purchase from Scent Split is genuine, authentic perfume taken from the manufacturer’s bottle and decanted by hand. We, unfortunately, cannot guarantee that you will like it; you may even hate it.
We have a strict policy for returns and refunds: we only accept returns of 'unopened' items. This means we cannot accept returns if the outer packaging or box has been opened, no matter the circumstances. Remember that perfume is highly personal and subjective. Therefore, we cannot provide returns or refunds for products that have been opened and used simply because you're not satisfied with the fragrance.
If you need to return an item, please contact us at firstname.lastname@example.org within five days of receiving your order. Include your order number and the reason for return in your email.
If your order arrives damaged (for instance, if the bottle is broken or has leaked), take a photo of the damaged item and email it to us at email@example.com. Include your order number and details of the damaged bottles in your email. We need to receive this information and the photo within five days of your order delivery.
All returns must be initiated within five days of receiving your order. Once we receive and verify the condition of your returned item, we will begin the refund process. Please note that original shipping charges are not refundable, and the time it takes for the refund to show up in your account depends on your card issuer's policies.
Please note that due to international regulations, we are unable to accept returns on international orders.