Frequently Asked Questions

Scent Split is a niche fragrance retailer and discovery platform based in Houston, Texas. We offer one of the largest niche perfume collections, with 600+ brands and over 9,000 products available as bottles and samples.

Yes. Visit Baroque & Bloom, our physical fragrance boutique in Houston, Texas, where you can explore hundreds of niche fragrances with guidance from our fragrance specialists.

Yes. Every fragrance we sell is 100% genuine. We never sell counterfeit, diluted, or imitation products.

No. Scent Split is not only a sample or decant website. We offer authentic niche perfumes as both bottles and samples. Samples are simply part of our discovery service, helping customers explore a fragrance before choosing a bottle.

Yes. We carry one of the largest collections of genuine full-size bottles from many of the world’s leading niche fragrance houses.

Absolutely. Our fragrance specialists are happy to recommend scents based on your preferences, favorite perfumes, occasions, or budget.

We believe discovering a fragrance should be an enjoyable experience. Because every fragrance develops differently based on skin chemistry and personal preference, sampling allows you to experience a scent before committing to a full-size bottle.

Our professionally prepared samples make it easy to explore new fragrances, compare favorites, and purchase with confidence.

Our fragrance samples are available exclusively through ScentSplit.com and are not sold at our retail boutique.

We are proud to ship all of our products from Houston, Texas in the United States. 

Most orders are processed within 1–2 business days, with the majority shipping within one business day. During periods of high order volume, major promotions, holidays, or new product launches, processing times may be slightly longer.

Please note that order processing time is separate from shipping time. Shipping transit begins only after your order has been processed and handed over to the shipping carrier.

Order processing time is the time between when you place your order and when it is shipped. During this time, we verify your order, carefully prepare your fragrance samples or full-size bottles, securely package your items, and complete final quality checks before handing your package over to the shipping carrier.

Please note that order processing time is separate from shipping time. Shipping time begins only after your order has been processed and picked up by the carrier.

A business day refers to a day that is considered a working day, typically Monday through Friday, excluding weekends and holidays. It may be different from calendar days.

We take full responsibility for ensuring your order arrives safely and in good condition. If, for any reason, your product arrives defective or damaged, please contact us immediately. We will make arrangements to rectify the situation and ensure that you are satisfied with your purchase. Please notify us of any defect within 5 business days of receiving your order, as claims outside this window may no longer be valid for replacement.

In most cases, the carrier returns the package to the shipper when the address is not complete. When we receive a returned package, we will contact you within 1-3 business days and ask you to update the shipping address to ship it again.

Please check with neighbors, your building office, or household members first. If the package is still missing, contact the shipping carrier and then reach out to us for assistance.

Yes, full bottles can be returned only if they are completely unopened and unused.

Conditions:

If the bottle originally came with cellophane wrapping, the wrapping must remain fully intact.

If the bottle did not come with cellophane, the perfume box must remain unopened and the bottle must not have been sprayed.

Returns cannot be accepted if:

• The packaging has been opened

• The bottle has been sprayed

• Cellophane has been removed or damaged

• A security seal has been broken

• The product shows any signs of use or tampering

For full details, please see our Return Policy.

Samples and decants can only be returned if the outer packaging (box or envelope) is completely unopened and sealed exactly as originally received. Once the outer packaging has been opened, the item is considered used and cannot be returned, even if the sample itself appears unused. For full details, please see our Return Policy.

You will receive the exact same genuine, full-size retail bottle you would receive if you purchased directly from the brand, including the manufacturer’s original packaging.

Yes, if the manufacturer seals its retail products, you will receive a factory-sealed bottle. We ship full-size fragrances exactly as we receive them from the brand or its authorized distributor.

Please note that some fragrance brands do not seal their products with cellophane. In those cases, receiving an unsealed box is completely normal and does not affect the authenticity or quality of the fragrance.

Brands occasionally update packaging or bottle designs. You may receive the newest packaging while product photos still show the previous version.

Most fragrances are available in:

• 1 ml spray
• 2 ml spray
• 5 ml spray
• 9 ml spray

Availability may vary by fragrance.

You’ll receive hand-decanted samples taken directly from 100% authentic retail bottles. Each sample is carefully transferred into a smaller bottle with an atomizer for convenient testing. All samples are freshly prepared upon order and labeled with the fragrance name, brand, and size.

Yes, the 1 ml sample comes with a spray atomizer. All sample sizes, including 1 ml, 2 ml, 5 ml, and 9 ml, come with sprayers.

Only our 5ml and 9ml spray bottles come with caps. The 1ml and 2ml samples come with spray atomizers, but they do not come with separate caps.

A back-ordered item refers to a product that is temporarily out of stock and not available for immediate shipment. When a customer orders a back-ordered item, the entire order will be placed on hold until the product becomes available. Back-ordered items typically restock within 3 to 14 days, but this can vary. If you’d like an estimated restock or shipping time, feel free to contact us at support@scentsplit.com.

If an order contains a back-ordered or sold out product, we will not ship the order until the missing products are back in stock. This ensures that the customer receives a complete order.

Yes. Use the “Notify Me When Available” option on the product page to receive an email when inventory returns.

Many niche fragrances are produced in limited quantities. Popular products may temporarily sell out until additional inventory arrives.

While most orders ship promptly, occasional delays may occur for a variety of reasons.

If your order has not shipped yet:

• Most orders are processed within 1–2 business days, with the majority shipping within one business day.
• During major promotions, holidays, or periods of high order volume, processing times may be slightly longer.
• If your order contains a backordered item, the order will be held until all items are available unless otherwise noted.

If your order has already shipped:

• Delivery times depend on the shipping method you selected and the shipping carrier.
• Transit times may occasionally be affected by weather, carrier operations, customs processing (for international shipments), or other unforeseen circumstances beyond our control.

If your order has exceeded the expected processing or delivery timeframe, please contact our Customer Support team. We’ll be happy to review your order and assist you.

At this time, orders must be placed through our website to ensure secure payment and accurate order processing.

If your order has not entered processing, we will do our best to accommodate changes or cancellations. Please contact Customer Support as soon as possible.

If your order has not yet been processed, we’ll do our best to update the shipping address. Please contact us as soon as possible.

If your order has not been processed yet, we may be able to add additional items. Contact us promptly with your order number.

At this time, Scent Split does not offer order pickup. All Scent Split orders are shipped directly to the shipping address provided during checkout.

No. Many of the luxury fragrance brands we carry require authorized retailers to follow their established pricing policies. Because of these brand guidelines, we are unable to offer price matching.

We accept All major credit cards (VISA, MasterCard, American Express, Discover) Amazon Pay and Afterpay  . Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.