Frequently Asked Questions
What will I receive if I order 1ml, 2ml, 5ml and 9ml samples?
You will receive hand-decanted samples decanted from 100% authentic bottles into smaller sample size bottles.
Does the 1 ml sample come with a sprayer?
No, the 1 ml sample does not come with a sprayer. However, 2 ml, 5 ml, and 9 ml sizes have sprayers included.
Why doesn't my 2ml sample have a cap?
Our 2ml samples do not come with caps.
Will I receive a brand new full bottle if I order a full bottle in the manufacturer's packaging?
Yes, you will receive a brand new retail bottle of the fragrance, which is the same as what you would receive directly from the brand.
Are returns accepted?
No, all sales are final, and returns are not accepted.
What is the order processing time?
The order processing time refers to the time between when an order is placed and when it is fulfilled by the business.
How long does the shipping time and handling time take?
Typically, shipping and handling time takes 1-2 business days, but it may take 3-4 business days during busy times. You will receive a shipping confirmation with tracking information once your order has been prepared.
What is a business day? Is it different from calendar days?
A business day refers to a day that is considered a working day, typically Monday through Friday, excluding weekends and holidays. It may be different from calendar days.
What happens if a package is returned to the shipper?
In most cases, the carrier returns the package to the shipper when the address is not complete. When we receive a returned package, we will contact you within 1-3 business days and ask you to update the shipping address.
What is a back-ordered item?
A back-ordered item refers to a product that is temporarily out of stock and not available for immediate shipment. When a customer orders a back-ordered item, the order will be placed on hold until the product becomes available. The customer will be notified of the expected availability date and may choose to wait for the item or cancel the order.
If an order contains a back-ordered or sold out product, what will happen?
If an order contains a back-ordered or sold out product, we will not ship the order until the missing products are back in stock. This ensures that the customer receives a complete order.
What is shipping insurance?
Shipping insurance is an optional service offered by the shipping carrier that provides protection for the customer's order in the event of loss, theft, or damage during transit. This insurance protects the customer's investment in their purchase and offers peace of mind that their order will be delivered safely and securely. The customer may choose to purchase shipping insurance at an additional cost during the checkout process.
Can I remove shipping insurance from my cart?
Yes, you can remove shipping insurance from your cart. To do so, simply navigate to the cart page and click on the "Remove" button next to the "Add Shipping Protection" option above the checkout button. This will allow you to adjust your order and proceed to checkout without purchasing shipping insurance.
What is your guarantee policy for defective or damaged products?
We guarantee that your order arrives safely and in good condition. If, for any reason, your product arrives defective or damaged, please contact us immediately. We will make arrangements to rectify the situation and ensure that you are satisfied with your purchase. Please notify us of any defect within 7 days of receiving your order, as claims outside this window may no longer be valid for replacement.